What To Do If Your Plant Is Not Acting As It Should

Do not immediately dig the plant up. We want your plant to not just survive, but thrive in its new home. Contact the Alsip location at which the plant(s) were purchased and speak to a nursery associate or manager about possible solutions. In some cases, certain plants can go through of period of transplant shock when going into their new soil and most likely will recover if the proper steps are taken in order to remedy the problem.

Our Plant Guarantee Covers:

Trees

The all trees with a Zone Hardiness of 1-5.
One-year, 100% credit on Green Goods Card.

USDA Hardiness Zone Map

Shrubs

The all shrubs with a Zone Hardiness of 1-5.
One-year, 100% credit on Green Goods Card.

USDA Hardiness Zone Map

Roses

The all roses with a Zone Hardiness of 1-5.
One-year, 100% credit on Green Goods Card.

USDA Hardiness Zone Map

Guidelines of Guarantee

A-List Loyalty

In order to obtain your replacement/credit, customers must be on our Free A-List Loyalty program.

Proof of Purchase

A receipt must be presented, as well as photo/physical proof of the deceased plant.

Up to 25% Off

Plants purchased over 25% off the original retail price are not guaranteed. This includes discounted materials purchased via landscapers.

One Time Credit

Credit will be honored in the form of an Alsip Green Goods Card (redeemable on plant materials only) and will not be returned in the original form of payment.

Not Covered by Guarantee:

Annual Plants

Any annual material listed for Hardiness Zones 6 or higher are not covered by our guarantee.

Including but not limited to: Flowering Annuals, Blooming Tropical Plants, Sod, and Flowering Seasonal Plants: (Easter Lilies, Poinsettias, Garden Mums & Asters, etc.) 

May Return within 24 Hours in Sellable Condition as approved by the Manager on Duty.

Perennial Plants

Any plant material listed as perennial is not covered by our guarantee.

Perennials often die back to the ground in winter but regrow from their roots or underground structures (like bulbs or tubers) in the spring, providing long-term garden beauty.

May Return within 24 Hours in Sellable Condition as approved by the Manager on Duty.

Houseplants

Any houseplant material listed for hardiness zones 6 or higher are not covered by our guarantee.

A houseplant is any ornamental plant cultivated and grown indoors, typically thriving in conditions mimicking their native environments.

May Return within 24 Hours in Sellable Condition as approved by the Manager on Duty.

Not Covered by Our Guarantee

Associated Costs

Our Plant Guarantee does not cover costs associated from the original plant transaction, including:

Delivery Fees, Garden Solutions: Used for Planting or Troubleshooting, or Previously Replaced /Guaranteed Plants

Neglect/Acts of Nature

Plants damaged or destroyed by neglect such as improper watering, pruning, planting techniques or acts of nature such as ice storms, lightning, high winds, or physical damage from people or animals. This is determined at the discretion of the Nursery Manager.

Under Performance

If a plant is not blooming properly or growing to meet your expectations, there are often steps that can be taken to remedy the issue, which we are eager to assist with.

Plant Holding Procedures

Payment Upfront

Alsip Home & Nursery is willing to hold plants for a limited time, when paid in full, for customers who cannot take them off of our premises. Due to the labor and continual care of the plants in our nursery, we have created the following conditions and timeline requirements.

Payment in full is required to tag/hold onto nursery stock.
A full store credit reimbursement is allowed within 2 weeks.

After Two Weeks

If the Plant(s) are Unwanted by Purchaser:

50% Value Toward an Alsip Nursery Green Goods Card

   Also after the 2 week hold period has expired Alsip has the right to sell said items to another buyer if immediately removed from the property.  In such occurrence, Alsip will issue the holder a 50% Green Goods Card Reimbursement.

If The Plants Remain After 2 Weeks:
The purchaser may take the plant at no consequence.

After 4 Weeks

After 4 weeks or later if the plant(s) remain, the purchaser may take the plant at no consequence.

If the plant is no longer present at the time of pick-up or the purchaser decides they no longer want the items, a
25% Reimbursement on an Alsip Nursery Green Goods Card
may be awarded. No other forms of reimbursement may be allowed.