Plant Guarantee Guidelines
Alsip Home & Nursery stands behind all of the plant material sold in our stores. Please review the following guidelines of our guarantee as it applies to A-Plus Premier Loyalty Program Members vs. Non-Members.
A-Plus Members receive an extended guarantee - see store for details.
Plant Guarantees
Annual Plants
Any annual plant material listed for Hardiness Zones 6 or higher to include Flowering Annuals, Blooming Tropical Plants, Houseplants, Sod, and Flowering Seasonal Plants: (Easter Lilies, Poinsettias, Garden Mums & Asters, etc.) All Annuals must be in resell-able condition,
as approved by a Manager on Duty.
- A-Plus Members: May Return within 7 Days
- Non-Members: May Return within 24 Hours
Trees & Shrubs
The guarantee applies to all tree and shrub plant items that have a Zone Hardiness of 1-5. Alsip Nursery locations are located in Zone 5.
- A-Plus Members: 2 Years - 100% Back
- Non Members: 1 Year - 50% Back
Perennials & Roses
The guarantee applies to all perennials and rose items that have a Zone Hardiness of 1-5. Alsip Nursery locations are located in Zone 5.
- A-Plus Members: 1 Year - 100% Back
- Non Member: Until October 31st of Current Year - 50% Back
What the Guarantee Does Not Cover
Associated Costs
Our Plant Guarantee does not cover costs associated from the original plant transaction, including:
- Delivery Fees
- Garden Solutions for When Planting or Troubleshooting
- Previously Replaced and Guaranteed Plants
Neglect/Acts of Nature
Plants damaged or destroyed by neglect such as improper watering, pruning, planting techniques or acts of nature such as ice storms, lightning, high winds, or physical damage from people or animals.. This is determined at the discretion of the Nursery Manager.
Under Performance
If a plant is not blooming properly or growing to meet your expectations, there are often steps that can be taken to remedy the issue, which we are eager to assist with.
Obtaining Your Guarantee
If Planted by You
The Guarantee is honored in the form of a one-time, 50% Green Goods Card store credit toward plant material purchased in-store. Receipt must be presented, as well as proof of deceased plant such as photo documentation or the plant itself.
If Planted Through Alsip Nursery
Guarantee is honored in the form of a one-time credit toward the plant material and the planting costs. Re-plantings will need to purchased and rescheduled through the Frankfort Nursery Department, or through on of our Recommended Landscapers. Delivery charges are not included should a re-planting need to be performed. A delivery charge will apply should newly planted material shift due to high winds or other causes to have us readjust the material.
If Planted by a Landscaper
The customer must have purchased the plants personally, and not through a discounted landscaper account in order to be considered for qualifying plant guarantees. Plants purchased through any contractor accounts do not qualify for the plant return guarantee.
If Purchased Online
Alsip Home & Nursery does not warrant or guarantee the life of shipped live plants, due to a variety of possible factors (watering, weather, etc.)
We can only guarantee that they arrived in good condition.
If your plant arrives in poor transit condition, please follow our Plant Shipping instructions.
What To Do If Your Plant Is Not Acting As It Should
Do not immediately dig the plant up. We want your plant to not just survive, but thrive in its new home. Contact the Alsip location at which the plant(s) were purchased and speak to a nursery associate or manager about possible solutions. In some cases, certain plants can go through of period of transplant shock when going into their new soil and most likely will recover if the proper steps are taken in order to remedy the problem.
